Terms & Conditions

Here You Can Find All The Information Needed For Your Bookings And Our Terms Of Business

What You Need To Know?

Cancellations and appointments


All DSM Healthy Skin clinic employees receive training and are authorised to perform their duties in accordance with the firm's treatment guidelines. This means that the clinic cannot guarantee that you will be assigned to a specific member of staff to handle your treatment. You should expect to be served by any member of the clinic's staff when you come in for your next treatment. If you are unable to attend your next scheduled appointment, you must notify the office within two days. 
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Failure To Communicate

Failure to communicate on time will result in a cancellation fee equal to your treatment costs. You will also have to pay for other treatments before you can receive the services. Customers who have already paid for their treatments but fail to appear will be charged for the missed treatment services. If you intend to reschedule or cancel your appointment, you should contact the health facility where your treatment was scheduled and explain why. Please keep in mind that the clinic does not respond to text messages.
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BE ON TIME

To ensure that the appointment goes smoothly, you should arrive at the facility at least ten minutes early to allow time for paperwork completion. Your treatment appointment may be cancelled if you arrive late. The clinic is committed to keeping your appointment on time, but due to unavoidable circumstances, this may not be possible, and thus the clinic has the authority to postpone or cancel your appointment with a short notice.
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Treatment Protocol

All treatments purchased as part of a course must be paid in full prior to your first treatment. Your treatments must be booked or taken within one year of the purchase date. If you leave any of your treatment un-booked or un-taken after the one-year period, it will be forfeited, and if you do not follow your aftercare or complete your full treatment course, the end results will not benefit you.
In such cases, the clinic will not be held liable for any subsequent complications. Treatment outcomes are not consistent, vary from person to person, and cannot be guaranteed. The outcomes are determined by factors such as your lifestyle, diet, and any other medical conditions you may be experiencing.
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Treatment Protocol

All treatments purchased as part of a course must be paid in full prior to your first treatment. Your treatments must be booked or taken within one year of the purchase date. If you leave any of your treatment un-booked or un-taken after the one-year period, it will be forfeited, and if you do not follow your aftercare or complete your full treatment course, the end results will not benefit you.
In such cases, the clinic will not be held liable for any subsequent complications. Treatment outcomes are not consistent, vary from person to person, and cannot be guaranteed. The outcomes are determined by factors such as your lifestyle, diet, and any other medical conditions you may be experiencing.
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Suitability of Treatment

It is the responsibility of the clinic's health experts to determine whether a given treatment is appropriate for your specific case or whether it will produce any positive results at the end of the treatment activity. If the available treatment options are not appropriate for your situation, reasons will be provided. As a client, you will not be held liable for the costs of your initial consultations.


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Liability

The clinic will not be held liable for any offence, contract, or other losses, including but not limited to lost profits. The facility and its employees will not be held liable for any damages resulting from the provision of services and goods. Furthermore, the clinic is not liable for any consequential or indirect losses that may occur as a result of the clinic's services. The customer is responsible for ensuring that all personal and relevant documents, existing medical conditions, and relevant medical history are produced on time prior to each treatment.
The clinic will not be liable for any damages incurred as a result of the client's failure to provide such valuable information. All customers must agree to follow all procedures, recommendations, and guidelines involving the treatment and care of the affected area that are provided to them by a staff member or on behalf of the clinic. Nobody or nothing in these terms and conditions shall limit or exclude the health facility's liability for any bodily or personal injuries caused by the clinic's operational agents or the clinic's negligence.
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Liability

Liability
The clinic will not be held liable for any offence, contract, or other losses, including but not limited to lost profits. The facility and its employees will not be held liable for any damages resulting from the provision of services and goods. Furthermore, the clinic is not liable for any consequential or indirect losses that may occur as a result of the clinic's services. The customer is responsible for ensuring that all personal and relevant documents, existing medical conditions, and relevant medical history are produced on time prior to each treatment. The clinic will not be liable for any damages incurred as a result of the client's failure to provide such valuable information. All customers must agree to follow all procedures, recommendations, and guidelines involving the treatment and care of the affected area that are provided to them by a staff member or on behalf of the clinic. Nobody or nothing in these terms and conditions shall limit or exclude the health facility's liability for any bodily or personal injuries caused by the clinic's operational agents or the clinic's negligence.
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Vouchers or Special Offers



Because it only applies to RRP, your treatment discount cannot be combined with any other offers. When you use a voucher to make a reservation, you should be aware that it cannot be refunded or transferred. If you do not show up for your treatment appointment, your voucher will be revoked. Each customer has two days to reschedule a voucher booking. Clinic administration is not open to discussion, and its decisions are final.
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Deposits



If you do not show up, you will be charged a 100% fee, and deposits are non-refundable unless you are unable to continue with your treatment schedule due to medical reasons.
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